FAQs

What types of coffee mugs do you offer?

JK Creation Finds specializes in a unique selection of humorous and heartwarming coffee mugs designed specifically for dog lovers. Each mug features adorable dog illustrations and playful quotes, making them perfect for personal use or as gifts.

Are your mugs microwave and dishwasher safe?

Yes, our coffee mugs are designed to be both microwave and dishwasher safe, ensuring convenience for everyday use. However, it is recommended to follow care instructions to maintain the quality of the designs over time.

Can I return a mug if I change my mind?

We have a 30-day return policy. If you wish to return a mug, it must be in its original condition, unworn or unused, with tags, and in its original packaging. You will need to contact us to initiate the return process.

What should I do if my mug arrives damaged?

Upon receiving your order, please inspect it immediately. If you find that your mug is defective or damaged, contact us right away so we can evaluate the issue and provide a resolution.

Do you offer international shipping?

Currently, we primarily focus on domestic shipping within the United States. For international orders, please contact us directly to inquire about availability and shipping options.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days depending on your location.

Can I customize a mug with my own design?

At this time, we do not offer customization options for our mugs. Our collection features unique designs created by our team, specifically tailored for dog lovers.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options available at checkout. All transactions are processed securely to protect your information.

How can I contact customer service?

You can reach our customer service team via email at long0162@comcast.net or by phone at 503-863-9269. We are here to assist you with any questions or concerns you may have.